Returns and Refund Policy
Introduction
At Cuban Gang, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Returns and Refund Policy outlines the terms and conditions for returning products and receiving a refund.
Returns
- Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.
- Non-Returnable Items: Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
- Return Window: You have 30 days from the date you receive your item to request a return.
Return Process
- Contact Us: To start a return, contact us at [Your Email Address] or [Your Phone Number]. Please provide your order number, details of the item(s) you wish to return, and the reason for the return.
- Return Authorization: If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Packaging: Pack the item securely in its original packaging, including all accessories, manuals, and documentation. Affix the return shipping label to the outside of the package.
Refunds
- Inspection: Once we receive your return, we will inspect the item to ensure it meets our return eligibility criteria.
- Refund Process: If your return is approved, we will process your refund to your original method of payment. Please allow 5–10 business days for the refund to appear on your account statement.
- Partial Refunds: In some cases, only partial refunds are granted (e.g., items with obvious signs of use, missing parts, or damaged packaging).
Exchanges
- Exchange Process: The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item. Once the returned item is received and inspected, we will process the exchange.
Shipping Costs
- Return Shipping Costs: We will cover the return shipping costs if the return is due to our error (e.g., you received an incorrect or defective item). For all other returns, you will be responsible for the return shipping costs.
- Original Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.
Damages and Issues
- Damaged Items: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Contact Us
If you have any questions or concerns about our Returns and Refund Policy, please contact us at:
- Email: info@cubangang.com
- Phone: +91 99446 18476
- Address: 2/39C, Dhanam Nagar, Mylampatti, Coimbatore, Tamil Nadu, 641062
By making a purchase from Cuban Gang, you agree to this Returns and Refund Policy. Thank you for shopping with us.
